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With the PagerDuty integration, you can send alerts from Plerion directly to a PagerDuty service as incidents, so your on-call team can triage and resolve issues faster.
Note: This is a one-way outbound integration. Incidents created or updated by Plerion appear in PagerDuty, but changes made directly in PagerDuty do not sync back to Plerion.

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Steps for adding a PagerDuty integration

1

On the Plerion dashboard, go to Settings > Integrations

2

Find PagerDuty and click the + button

3

Enter connection details and send a test

Provide Integration name, Integration key, and Severity level. Click Send test message to create a test incident in your PagerDuty service.
4

Review the test incident in PagerDuty

Confirm the test incident appears as expected in your PagerDuty service. Notifications will follow your service’s configuration.
5

Add the integration

When the test succeeds, click Add in Plerion to finish setup.

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Obtaining the PagerDuty integration key

You need a PagerDuty Events API v2 integration key on a service. Create a new service or add the integration to an existing service.

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Create a New Service

1

Go to Services > Service Directory and select New service

PagerDuty will guide you through the service setup steps.
2

Name the service

Enter a Name and Description, then select Next.
3

Assign an escalation policy

Choose Generate a new Escalation Policy or Select an existing Escalation Policy, then select Next. You can edit escalation policies later in PagerDuty.
4

Configure Reduce Noise (recommended)

Select Content-based and choose Create grouping. Set Group alerts based on All of the following fields, and select Component and Group, then select Save. If Create grouping is not available, complete service creation and configure Reduce Noise afterward (see Configure Reduce Noise).
5

Add the Events API v2 integration

Select Events API v2 on the Integrations step and create the service.
6

Copy the integration key

After creation, you will land on the service Integrations tab. Copy the Integration key and store it securely for use in Plerion.

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Add an integration to an existing service

1

Open Services > Service Directory and select your service

2

Go to the Integrations tab and add another integration

Select Events API v2, then select Add.
3

Copy the integration key

After adding, copy the Integration key from the service Integrations tab and use it in Plerion. We also recommend configuring Reduce Noise as described below.

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Configure Reduce Noise

Set up Reduce Noise in PagerDuty to group related alerts into a single incident and keep the incident list clean.
1

Open your service settings in PagerDuty

Go to Services > Service Directory, select the service, then open the Settings tab. Scroll to Reduce Noise and select Edit.
2

Use content-based grouping

Select Content-based, then choose Create grouping. Set Group alerts based on All of the following fields and select Component and Group, then select Save. If Content-based is unavailable, first send a test from Plerion using Send test message, then return to this screen.
3

Confirm saved settings

Verify the Reduce Noise configuration displays your grouping rule.