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With the PagerDuty integration, you can send alerts from Plerion directly to a PagerDuty service as incidents, so your on-call team can triage and resolve issues faster.
Note: This is a one-way outbound integration. Incidents created or updated by Plerion appear in PagerDuty, but changes made directly in PagerDuty do not sync back to Plerion.

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Steps for adding a PagerDuty integration

1

On the Plerion dashboard, go to Settings > Integrations

Plerion sidebar navigation with Settings expanded and Integrations highlighted
2

Find PagerDuty and click the + button

Plerion Integrations page showing the PagerDuty tile with a plus button to add the integration
3

Enter connection details and send a test

Provide Integration name, Integration key, and Severity level. Click Send test message to create a test incident in your PagerDuty service.
Plerion Connect PagerDuty page showing fields for Integration name, Integration key, Severity level, and a Send test message button
4

Review the test incident in PagerDuty

Confirm the test incident appears as expected in your PagerDuty service. Notifications will follow your service’s configuration.
PagerDuty incident detail page displaying a test incident created from Plerion
5

Add the integration

When the test succeeds, click Add in Plerion to finish setup.

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Obtaining the PagerDuty integration key

You need a PagerDuty Events API v2 integration key on a service. Create a new service or add the integration to an existing service.

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Create a New Service

1

Go to Services > Service Directory and select New service

PagerDuty will guide you through the service setup steps.
2

Name the service

Enter a Name and Description, then select Next.
PagerDuty service creation screen showing fields for Name and Description
3

Assign an escalation policy

Choose Generate a new Escalation Policy or Select an existing Escalation Policy, then select Next. You can edit escalation policies later in PagerDuty.
PagerDuty Assign step showing options to generate or select an escalation policy
4

Configure Reduce Noise (recommended)

Select Content-based and choose Create grouping. Set Group alerts based on All of the following fields, and select Component and Group, then select Save. If Create grouping is not available, complete service creation and configure Reduce Noise afterward (see Configure Reduce Noise).
PagerDuty Reduce Noise step showing Content-based selection
PagerDuty Create grouping dialog with fields set to Component and Group
5

Add the Events API v2 integration

Select Events API v2 on the Integrations step and create the service.
PagerDuty Integrations step highlighting Events API v2 selection
6

Copy the integration key

After creation, you will land on the service Integrations tab. Copy the Integration key and store it securely for use in Plerion.
PagerDuty service Integrations tab showing the generated Integration key

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Add an integration to an existing service

1

Open Services > Service Directory and select your service

2

Go to the Integrations tab and add another integration

Select Events API v2, then select Add.
PagerDuty Integrations tab for an existing service showing Add another integration and Events API v2 selected
3

Copy the integration key

After adding, copy the Integration key from the service Integrations tab and use it in Plerion. We also recommend configuring Reduce Noise as described below.
PagerDuty service Integrations tab showing the newly added Events API v2 integration and its Integration key

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Configure Reduce Noise

Set up Reduce Noise in PagerDuty to group related alerts into a single incident and keep the incident list clean.
1

Open your service settings in PagerDuty

Go to Services > Service Directory, select the service, then open the Settings tab. Scroll to Reduce Noise and select Edit.
PagerDuty service Settings tab with Reduce Noise section and Edit button
2

Use content-based grouping

Select Content-based, then choose Create grouping. Set Group alerts based on All of the following fields and select Component and Group, then select Save. If Content-based is unavailable, first send a test from Plerion using Send test message, then return to this screen.
PagerDuty Reduce Noise options showing Content-based selected
PagerDuty content-based grouping setup with Component and Group fields selected
3

Confirm saved settings

Verify the Reduce Noise configuration displays your grouping rule.
PagerDuty Reduce Noise summary showing active grouping by Component and Group
Content grouping