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Documentation Index

Fetch the complete documentation index at: https://docs.plerion.com/llms.txt

Use this file to discover all available pages before exploring further.

With the ServiceNow integration, you can create incidents from Plerion alerts directly in ServiceNow, keeping your team in their existing workflows.
Note: This is a one-way outbound integration. Alerts created or updated in Plerion will appear in ServiceNow, but changes made in ServiceNow will not sync back to Plerion.

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Steps to integrate ServiceNow with Plerion

1

On the Plerion dashboard, go to Settings > Integrations

Plerion dashboard showing Settings expanded with Integrations selected
2

Find ServiceNow and click the + button

Integrations page with ServiceNow option and plus button to add integration
3

On the Connect ServiceNow page, enter your integration details

  • User Name: Your ServiceNow username
  • Password: Your ServiceNow password
  • Domain: Your ServiceNow instance URL (e.g. https://example.servicenow.com)
ServiceNow integration setup page with fields for name, username, password, and domain
4

Test your ServiceNow integration

After adding ServiceNow, you can send a test message to confirm the setup.
Click Send test message in Plerion.
5

Review your test incident in ServiceNow

If the test is successful, a new incident will appear in your ServiceNow Incidents section.
ServiceNow platform showing Incidents highlighted

ServiceNow incident list showing newly created test incident from Plerion

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Obtaining ServiceNow credentials

1

Go to the ServiceNow website

2

Log in and open your profile

After logging in, click your profile image in the top-right corner.
ServiceNow portal showing profile dropdown
3

Click 'Manage instance password'

This will allow you to generate or reset your credentials.
ServiceNow profile settings page with Manage instance password option highlighted
4

Use these credentials in Plerion

Enter the generated username and password when setting up your ServiceNow integration in Plerion.
We recommend creating a dedicated ServiceNow user account for Plerion.
See the ServiceNow documentation for instructions on creating a new user.

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Required roles and permissions

Plerion needs access to create, retrieve, and update fields in your ServiceNow incident table, and to read from the sys_user table to populate the caller column. Assign your ServiceNow user either of the following roles:
  • itil
  • itil_admin
These roles include:
  • Read access to the sys_user table
  • Read and write access to the incident table