With the ServiceNow integration, you can create incidents from Plerion alerts directly in ServiceNow, keeping your team in their existing workflows.
Note: This is a one-way outbound integration. Alerts created or updated in Plerion will appear in ServiceNow, but changes made in ServiceNow will not sync back to Plerion.
Steps to integrate ServiceNow with Plerion
On the Plerion dashboard, go to Settings > Integrations
Find ServiceNow and click the + button
On the Connect ServiceNow page, enter your integration details
- User Name: Your ServiceNow username
- Password: Your ServiceNow password
- Domain: Your ServiceNow instance URL (e.g.
https://example.servicenow.com)
Test your ServiceNow integration
After adding ServiceNow, you can send a test message to confirm the setup.
Click Send test message in Plerion.
Review your test incident in ServiceNow
If the test is successful, a new incident will appear in your ServiceNow Incidents section. Obtaining ServiceNow credentials
Go to the ServiceNow website
Log in and open your profile
After logging in, click your profile image in the top-right corner. Click 'Manage instance password'
This will allow you to generate or reset your credentials. Use these credentials in Plerion
Enter the generated username and password when setting up your ServiceNow integration in Plerion.
We recommend creating a dedicated ServiceNow user account for Plerion.
See the ServiceNow documentation for instructions on creating a new user. Required roles and permissions
Plerion needs access to create, retrieve, and update fields in your ServiceNow incident table, and to read from the sys_user table to populate the caller column.
Assign your ServiceNow user either of the following roles:
These roles include:
- Read access to the
sys_user table
- Read and write access to the
incident table
