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With the ServiceNow integration, you can create incidents from Plerion alerts directly in ServiceNow, keeping your team in their existing workflows.
Note: This is a one-way outbound integration. Alerts created or updated in Plerion will appear in ServiceNow, but changes made in ServiceNow will not sync back to Plerion.

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Steps to integrate ServiceNow with Plerion

1

On the Plerion dashboard, go to Settings > Integrations

Plerion dashboard showing Settings expanded with Integrations selected
2

Find ServiceNow and click the + button

Integrations page with ServiceNow option and plus button to add integration
3

On the Connect ServiceNow page, enter your integration details

  • User Name: Your ServiceNow username
  • Password: Your ServiceNow password
  • Domain: Your ServiceNow instance URL (e.g. https://example.servicenow.com)
ServiceNow integration setup page with fields for name, username, password, and domain
4

Test your ServiceNow integration

After adding ServiceNow, you can send a test message to confirm the setup.
Click Send test message in Plerion.
5

Review your test incident in ServiceNow

If the test is successful, a new incident will appear in your ServiceNow Incidents section.
ServiceNow platform showing Incidents highlighted

ServiceNow incident list showing newly created test incident from Plerion

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Obtaining ServiceNow credentials

1

Go to the ServiceNow website

2

Log in and open your profile

After logging in, click your profile image in the top-right corner.
ServiceNow portal showing profile dropdown
3

Click 'Manage instance password'

This will allow you to generate or reset your credentials.
ServiceNow profile settings page with Manage instance password option highlighted
4

Use these credentials in Plerion

Enter the generated username and password when setting up your ServiceNow integration in Plerion.
We recommend creating a dedicated ServiceNow user account for Plerion.
See the ServiceNow documentation for instructions on creating a new user.

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Required roles and permissions

Plerion needs access to create, retrieve, and update fields in your ServiceNow incident table, and to read from the sys_user table to populate the caller column. Assign your ServiceNow user either of the following roles:
  • itil
  • itil_admin
These roles include:
  • Read access to the sys_user table
  • Read and write access to the incident table