Note: This is a one-way outbound integration. Alerts created or updated in Plerion will appear in ServiceNow, but changes made in ServiceNow will not sync back to Plerion.
Steps to integrate ServiceNow with Plerion
1
On the Plerion dashboard, go to Settings > Integrations
2
Find ServiceNow and click the + button
3
On the Connect ServiceNow page, enter your integration details
- User Name: Your ServiceNow username
- Password: Your ServiceNow password
- Domain: Your ServiceNow instance URL (e.g.
https://example.servicenow.com)
4
Test your ServiceNow integration
After adding ServiceNow, you can send a test message to confirm the setup.
Click
Click
Send test message in Plerion.5
Review your test incident in ServiceNow
If the test is successful, a new incident will appear in your ServiceNow Incidents section.
Obtaining ServiceNow credentials
1
Go to the ServiceNow website
2
Log in and open your profile
After logging in, click your profile image in the top-right corner.
3
Click 'Manage instance password'
This will allow you to generate or reset your credentials.
4
Use these credentials in Plerion
Enter the generated username and password when setting up your ServiceNow integration in Plerion.
We recommend creating a dedicated ServiceNow user account for Plerion.
See the ServiceNow documentation for instructions on creating a new user.
See the ServiceNow documentation for instructions on creating a new user.
Required roles and permissions
Plerion needs access to create, retrieve, and update fields in your ServiceNow incident table, and to read from the sys_user table to populate the caller column. Assign your ServiceNow user either of the following roles:itilitil_admin
- Read access to the
sys_usertable - Read and write access to the
incidenttable