> ## Documentation Index > Fetch the complete documentation index at: https://docs.plerion.com/llms.txt > Use this file to discover all available pages before exploring further. # ServiceNow > Integrate Plerion with ServiceNow to automatically create and update incidents, streamlining IT service management (ITSM) workflows and reducing manual effort. With the [ServiceNow integration](https://app.plerion.com/settings/integrations/add/ServiceNow/ServiceNow), you can create incidents from Plerion alerts directly in ServiceNow, keeping your team in their existing workflows. **Note:** This is a one-way outbound integration. Alerts created or updated in Plerion will appear in ServiceNow, but changes made in ServiceNow will not sync back to Plerion. ## Steps to integrate ServiceNow with Plerion Plerion dashboard showing Settings expanded with Integrations selected Integrations page with ServiceNow option and plus button to add integration * **User Name:** Your ServiceNow username * **Password:** Your ServiceNow password * **Domain:** Your ServiceNow instance URL (e.g. `https://example.servicenow.com`) ServiceNow integration setup page with fields for name, username, password, and domain After adding ServiceNow, you can send a test message to confirm the setup.\ Click `Send test message` in Plerion. If the test is successful, a new incident will appear in your ServiceNow **Incidents** section. ServiceNow platform showing Incidents highlighted
ServiceNow incident list showing newly created test incident from Plerion ## Obtaining ServiceNow credentials After logging in, click your profile image in the top-right corner. ServiceNow portal showing profile dropdown This will allow you to generate or reset your credentials. ServiceNow profile settings page with Manage instance password option highlighted Enter the generated username and password when setting up your ServiceNow integration in Plerion. We recommend creating a dedicated ServiceNow user account for Plerion.\ See the [ServiceNow documentation](https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/users-and-groups/task/t_CreateAUser.html) for instructions on creating a new user. ## Required roles and permissions Plerion needs access to create, retrieve, and update fields in your ServiceNow **incident** table, and to read from the **sys\_user** table to populate the caller column. Assign your ServiceNow user either of the following roles: * `itil` * `itil_admin` These roles include: * Read access to the `sys_user` table * Read and write access to the `incident` table